A couple of weeks ago I had an epiphany an managing segmentation. I had been giving a lot of thought to one-to-one marketing vs. things like personas and how to go from the impressive strategy, to actually making it work as far as day to day logistics.
I’ve been doing a lot of work with Manticore as far as email tracks and delivering relevant content, but the revelation I had was that its not as much the content as effective list management. Once you can create and send custom content it’s much more important to be able to map out the sales and customer lifecycles in terms of what list individuals should be on at what time. More importantly – the huge benefit is when you can automate the management of addition and removal from specific lists. I think there’s a bigger picture here that I am starting to see about a second level of marketing automation.