Categories
Daily Life

Fear of the Economy

I got an email today from Gary Fong. He makes astoundingly overpriced pieces of plastic that attach to your camera to diffuse the light coming off your flash. The thing is, they work incredibly well and I’m more than happy to pay for them because they are simple to use and do what they say (which, for someone with limited photographic skills like myself, is to perform outright miracles).

He was talking about the recession and his message boils down to “Don’t worry about it, work your plan and you’ll be fine”. I agree with him, although I have a different perspective.

An admission – my undergraduate degree was in Economics so I spent many hours swilling beers at UMass learning about concepts such as staglflation and supply-side, (which was on fire then, and the equivalent of “Steal from the poor” to the average academic institution). I eventually came to the realization that Economics is no different than many other systems that are, by nature, chaotic. This could easily be a series of books, but the big idea is that tiny transactions that seem to be random actually roll up into larger patterns, some of which can be identified and can be repeatable.

Please keep in mind that boiling that down to one sentence is like saying “The history and influence of America is that some guys got so pissed about taxes that they started killing people”. True, yes, but calling it a gross oversimplification would be… well, a gross oversimplification.

Are you still with me? Don’t you wish blogs had editors? The punchline is that although the overall pattern shows economic slowdown, you can move in any direction. In fact, I’d say that as a reader of this blog, someone who has the initiative to read about these types of topics in your free time, you’ve got no worries. Recessions are all about that 2/3rds of the population that hate their jobs. They subconsciously want to get fired.

They’re about people in California housing complexes that buy half million dollar homes on less than 100k of income and take out a 3rd mortgage to build a fountain in their back yard. I hate to see anyone lose their home, but it seems like some people are asking for it. Credit is not a way to live in California while your means remain in Oklahoma.

A good marketing plan will succeed. If you ever have a chance to go to Newport, Rhode Island, look around the town and check out some of the mansions that were summer homes to the wealthy. Think of them partying there during the Great Depression.

Categories
Daily Life

Take this job

I’ve never written about it before, but I have a younger brother named Jason. He’s leaving his current job and heading into a new venture. He asked me to dig up this email because he couldn’t find it since it was written in 2004.

This was the first email I got from him as the prelude:

Sent: Friday, April 30, 2004 11:05 AM
To: Wall, John
Subject: Re: notice

The next message you receive will be an exact replica of that which I shared with the staff. Keep in mind, absolutely no one knew it was coming (and the boss just left for vacation).

J

Interest piqued, I checked out the next message in line. Here it is with names changed to protect both the innocent and the guilty.

Sent: Friday, April 30, 2004 11:07 AM
To: JWall@tibersoft.com
Subject: What I love about *Censored Company*

Jason’s all-time favorite things about *Censored Company*.

1. *Ms. M*’s homemade peanut butter cups.
2. Watching *Ms. S* give someone the finger (and really mean it). Priceless.
3. Working with *Ms. B*. She is without question one of the nicest people on the planet.
4. My Aeron chair (which I claimed before it was even cold :).
5. *Mr. N* inheriting my favorite projects. Hahahahahahahaha.
6. Because *Mr. J* truly is one of the coolest f-ing mofos at *Censored Company*.
7. *Ms. S*’s potential.
8. Listening to *Ms. Q* at my very first *Company* staff meeting.
9. Learning that *Mr.S* DNA truly is encoded with MBTI letter J.
10. Arguing with *Ms. P*.
11. The fact that *Ms. J* complains more than I do but yet somehow remains so darn cute.
12. My color printer at my fingertips.
13. *Ms. T* signing her e-mails Mmmmmmmmmmmmmmmmmm. I’ve researched this thoroughly with
HR and still can’t prove that it is (but it must be) harassment towards all male staff members.
14. The occasions when we actually *do our job function*.
15. The undeniable fact that *Ms. L* thinks I’m a total beefcake and has a crush on me.

Having said all of this, I’d like to share with everyone that in the aftermath of tax time, my wife and I are happy to have a reached a significant financial goal and we’ll both be leaving our jobs as of Friday May 14th. Step 1 will be a vacation. But don’t worry; I’ll be available for good-bye lunches and dinners as necessary. Oh, and the chair is already spoken for. Is that Johnny Paycheck I hear singing?

~Jason

The good news is that he was sending it around to his co-workers at his current job telling them that he is so happy to work with them because it was nothing like the place described above. Of course I discussed this with him prior to publishing it and I told him it would be made completely anonymous. He said: I’d be honored if you would, feel free to say it was “a department at a world at world famous Technology Institute in Massachusetts.”

Categories
Daily Life

Where’s Coach Bob?

Hey Nike – what happened to Coach Bob? Nike has been expanding their blogging program and there’s been some cool stuff up there. I enjoy reading about shoes, professional runners, and until recently, the Wisdom of Coach Bob.

We now have Coach Jay, who has written some interesting stuff, and he’s gone deep this week with biomechanics. I’m sure I will enjoy reading his stuff, but there was something about Coach Bob that gave me that “Mighty Mick training Rocky Balboa” feeling. He told you what to do, but there was always some motivation mixed in there – “Good for you for starting” and “Good for you for not giving up” kind of stuff. For runners like myself, with such great nicknames as “Runaway Train”, “Clydesdale Division”, and “Fat bastard”, I can never get too motivated.

So this is the kind of thing about blogging that freaks out normal people. I’m not some Coach Bob fanatic, I’m not about to go to Beaverton and look for him at the home office. I have a job, mortgage and family, I don’t have time for all that creepy loner nonsense, but I did enjoy reading what he had to say. How about at least a “Coach Bob has moved on to other stuff, Welcome Coach Jay” or something like that. If Coach Bob said he liked Coach Jay I’d be much happier.

At its root, marketing is an art and not a science, people are irrational. What other explanation is there for me worrying about Coach Bob?

p.s. on the subject of running you should get Nike+ and you should check out Steve Runner’s Podcast

Categories
Daily Life

Snow Day

We were hit pretty hard by a Noreaster today – that’s when a storm is out over the ocean and the wind and snow blow down into where we live from the North East. It can get pretty ugly if the storm just sits out over the ocean spinning and sucking up moisture for snow.

But it’s not like I’m in elementary school and get to go sledding, the only change is that I don’t have to drive to work. Thanks to all of the excellent technology we have in place I can do everything that I can do in the office so it’s a regular workday minus the co-workers, coffee machine and lunch break. In short, I actually get more done.

The hard drive on Carin’s MacBook died as I was trying to load it up with the iTunes library from the other machine in the house. If we hadn’t picked up the extended warranty that would have run us about $370. Through this we have also learned that the iWeb application is just a crappy little toy. Any website editor that won’t let you import anything is just barely above worthless.

The customer service was perfect though, we brought it in at lunchtime, we were back home with a machine with a new drive in it in 45 minutes. So we’ll see if Carin wants to go with Dreamweaver or if I should just build a WordPress template for it.
The latest M Show is also up from yesterday and getting ready to roll with Marketing Over Coffee on Wednesday…

Categories
Daily Life

Boston Media Makers and Return of the M Show

Finally, a relaxing weekend after the holidays are in the rear view mirror. I had a chance to attend the Boston Media Makers meeting this morning, and The M Show finally came out of hiatus to return for the first episode of 2008.

Now begins company kickoff celebration week…

P.S. While looking for a link on the Boston Media Makers I came across David Tamés’ fantastic write up of the meeting – check it out to see what is hot right now. His post reminded me that I need to pick up an RE50, and also talks about the Mac gaining momentum.

I think that between Vista, the admiration I’ve had for both the iPod and Apple TV, freedom from anti-virus software, higher quality hardware, and more dependable video editing the Mac grew much more attractive over the past couple of years, but the ability to run parallels so that I could run programs that only run on PC removed the last pain in switching – far more important than offering more pleasure on the other side.

I also finished my first video project on the Mac, I created some shorter clips for my page as a Marketing Technology Public Speaker.

Categories
Daily Life

Kickoff

The latest Marketing Over Coffee is up this week, and aside from that there won’t be much of me around for the next week. Both the company kickoff and the sales kickoff are next week so I’ll be wrapped up with that for the next 8 days.

With luck The M Show may come back off of holiday break for Monday… but maybe not yet…

See you on the other side…

Categories
Daily Life

Busier than a one legged man

So there was no M Show this week, in short I am drowning in holiday BS. Between last minute gift buying, two snowstorms that took a good 7 hours out of my work week, and normal “everybody trying to get that last deal closed for year end” I haven’t had any time to catch up on writing.

Regardless – there’s some cool news I wanted to share. Number one is that Marketing Over Coffee has a sponsor and that will be rolling out tomorrow. This has been a few months in the making and I’m very excited about it. Our partner gets fresh audio content, and we get to extend the conversation to some folks from outside the new media fishbowl.

Number two – (skipping the obvious 8 year old laugh there) Check out the latest from the NOTHING show, and improv podcast made up of the garbage that I’ve posted on twitter for the past couple of months. I think this is the first time anyone has played me in a dramatic production. Too bad I sound like an alcoholic dork. It’s also interesting to note that I usually only twitter when I’m angry, stuck in a line or traffic, or both.

I really enjoy improv and would love to do some kind of audio comedy, of course picking up a new project is a challenge – as you know from my complaining that I have to make an appointment in outlook to be sure I have enough time to get to a stall as opposed to crapping my pants at my desk (never actually happened to me, but I do know other executives that have had that problem). I feel busier than a 4 year old kid in a 3rd world clothing factory.
Ok, I have to go to bed. Oh, and to add a little extra fun – off to the dentist tomorrow morning. The party just never stops bro’.

Categories
Daily Life

Snowbound

I spent 3 hours in my car on Thursday after the snow started on a trip that should have been 25 minutes.

That’s why I haven’t posted much in the past couple of days, that screwed up both Thursday and Friday, I’ve been running around like a maniac. I then slept most of Saturday, finally getting a chance to rest.

Still cleaning things up today but I have acquired some interesting stuff, due to some delivery fiasco I had to go with the lovely Carin to pick up one of my Christmas gifts – a new workbench. It’s very hardcore, I don’t think I’d move it if we ever moved. We also got new cellphones, that’s a post in itself.

Most of the Christmas shopping is done and I shipped off a bunch of junk that I sold on ebay and ended up making $400.

And it’s snowing here again.

Snow

Categories
Brain Buster

Evil Rising? Time for the Heroes to Shine

The Evil is growing. This pattern has been repeated over and over again:

New network springs up -> Golden Era, early adopters come on board and love it -> Mainstream Adoption
(it’s still cool but there’s a lot of new people and some odd things happening)

Exploitation Begins – some new users jump on board not to communicate but sell their own agenda, Celebrities emerge who can drive traffic, conversations fall to mundane topics like “Let me bitch about bad customer service”, or “Who’s hot”

At this point the drama begins, eventually the evildoers that slip up are revealed and start throwing chain lighting at young Skywalker. The better masterminds remain in the shadows, perhaps some of them even working for good (or at least non-malevolent causes).

At this point often a New Network arises to draw off the early adopters (when’s the last time you logged into Second Life? Podcast Alley? MySpace?)

Some opportunities that arise from this cycle that you might consider:

  1. When the new network arises and the cool kids leave, there’s still the back half of the bell curve to exploit – this is why email marketing still works like a champ – yes the kids are leaving messages on facebook so they don’t have to remember email addresses, but mom and dad are still slaves to the inbox.
  2. Are you exploiting a social network? Considering Facebook your digital home is not the same as seeing it as a list to be harvested. Both could be considered “Right” not “Wrong” – the happy citizen likes a nice place to hang out, a person with a business plan is looking for the .01% of users that could be customers and has no concern or interest in the rest of the community. Check out this cool post about Target allegedly setting up an astroturf group.
  3. Are you being exploited and do you care? A very interesting issue this week, Juila Roy vs. Justine Ezarik. Ms. Roy has been featured on Dig a Tech Girl (get the story from her), a site to vote for the Tech Girl you like. Ms. Ezarik is reportedly not a fan of the site. As much as I want to believe in the dignity and honor of the human condition, I’ve done enough in marketing to know that if either of these women looked like the 95 year old substitute teacher I had in high school, they probably wouldn’t be enjoying the same type of traffic.

Are you willing to trade the moral disdain some may try to hold over you for the additional traffic?

Is there a difference between silently benefiting from your appearance rather than actively capitalizing on it?

Are you still able to have it “Your Way” at Burger King (that one really bothers me) Forget it.

The only compass I can offer here are some marketing lessons. One: What does your Brand Stand for?  Let who you want to be guide where you showcase who you are. Remember that every digital neighborhood invokes personal opinion. Some of these opinions may strengthen your brand others may damage it. Two: Remember that human behavior is irrational. There’s nothing wrong with using humor, physical attraction, or FUD (fear, uncertainty, and doubt) to open a conversation to talk about something else.

Categories
Brain Buster

Screw Your Customers

Any time I’ve seen Sprint advertising the Centro Palm smartphone it is with a $99 price. I have a Sprint plan with 4 phones on it that is running me over $100 a month. I called to get the Centro and the best price they could do was $250. The rep that I talked to on the phone said that the $99 price was only for new customers.

So the truth is that some terrorist looking for a throwaway phone, who has no intention of ever paying a bill, is getting a better deal than I am. Am I wrong to think that I’m getting treated like the new prisoner on the cellblock? Is there any reason besides the PITA factor (pain in the a$$) that I shouldn’t just get us all iPhones so that I can get the new customer deal from Sprint 2 years from now (if they have some less crappy phones)?
I’ve always had a problem with companies that give better deals to new customers than their existing ones, but that is life in the commodity market – too bad iPhones aren’t a commodity. Many will defend this point saying that one time offers are a good tactic for new customer acquisition, I say it’s at the cost of the resentment factor. Existing customers that are smart understand that they are subsidizing somebody else’s better deal.

For relationships like this we need a term more accurate than customer, for business models like this the customer is just another commodity in the equation, not really a human.

Merry Christmas!

Update: Sprint completely turned this around with some exemplary service at one of their stores. Why sit on hold, I’m going to hang out at the store if I have issues.