Categories
Great Marketing Lead Generation

What’s Your Cost Per Lead?

Over the past 20 years ROI has been a measure of successful marketing. Many management teams want to see the ROI of each sucessful campaign. Seth Godin (sweet Red Saber post BTW) has argued for a long time that this is the “safe” path, and will ultimately lead to your destruction. If you only make the safe choices, somebody that you compete with is going to take a chance, and will eventually send you back to asking customers if they “want fries with that?”

So how do you get around this? It may be impossible if your management team is already expecting ROI on everything you propose, but you need to change the ground rules. View all of your marketing efforts as a whole – given your entire budget, how many leads do you pull in? How good are they? How many close, and for how much?

With metrics like this you can determine a cost per lead, and determine how much revenue each lead generates. Now you know the overall ROI of your marketing programs. You can see how every program performs in both terms of cost and quality. You’ll be able to make some informed decisions such as – perhaps Google clicks are not worth the huge dollars and you don’t need to be spending so much there. Are yahoo clicks worth the same amount as those from google? Which trade shows are worth going to?

The end result is that if your overall activites are generating a positive ROI you now have an excuse to to some R&D, and you should refer to it as such. Now you don’t have to try and make up numbers about what a YouTube video might do for you, or some other program that you’ve never tried before. You just say that this is an experiment and it may fail, but we will learn if it’s possible for it to generate enough return to add to our marketing mix. The great part is that as soon as you get the data you’ll be able to compare it to the rest of your programs.

The Evolution of Marketing
I’m thinking about the evolution in Marketing as an organization grows. As an enterprise is born marketing exists to serve as lead generator. As the enterprise expands, the earlier sections of the sales cycle can be outsourced to Marketing Automation. Ultimately Marketing moves into branding if it becomes necessary to influence the public, shareholders, or other groups that are not directly purchasing the product. Different skills and toolsets are used during the evolution. I’m too tired to ponder upon this more. Good night…

Categories
Great Marketing

Mitch Joel and C.C. Chapman Hacked!

This dynamic duo is presenting now at Podcamp Boston! If google is running hard this will show up on the Main Screen where they are showing off Google Reader!

Marketing Over Coffee #1

Your pal,

J

Categories
Productivity Booster The Marketeer

The biggest mistake made at trade shows

is not to have a plan. I could write some pointers, and I’d just be covering some ground that Jeff Pulver has already laid out in a straightforward fashion.

And this is not to say that your plan has to be all business. I only had 3 goals at Podcamp Pittsburgh and one of them was to get this picture:

photo by Kimberly Reed
If you are at Podcamp Boston and you need a picture with somebody, just ask, I’m sure we can find them in the crowd.

Categories
Swipe File

Goldmine

I was passed a copy of an old Malcolm Gladwell article and that made me wonder if any of his stuff was online. On The M Show I’ve talked about his books The Tipping Point and Blink, which are both very interesting, but I’ve found his New Yorker articles the most fascinating.

Lo and behold, his has all of them (or at least a bunch of them) posted on his website!

He also has a blog up there that hasn’t been updated in a while, including this very interesting post on Freakonomics.

It’s interesting to note that all of the posts have tons of comments – it makes me wonder – once you are being paid professionally to write is there any reason to blog other than to promote your current book, or test ideas for the next one?

Categories
The Marketeer

Celebrity Teachers and Lawyers

This is an oxymoron – there are none. I challenge anyone to come up with one. I define celebrity in the U.S. US magazine style – someone who gets press for nothing more than being part of the entertainment/media machine, not for having accomplished anything that would make them respected or even famous.

Once you reach celebrity status you can no longer be an effective Teacher or Lawyer. These positions rely upon the image of the professional. If the school committee or the jury can find the normal celebrity crap about you on the web, your career is over and you better hope you can score on the celebrity front because your professional days are finished.

You’re probably asking “What the hell is this rambling about?” and the answer is that before the explosion in social media this would only apply to fringe cases – the teacher that sleeps with a student, the attorney that kills his wife, stories you may recall from past years. These were literally less than 1 in a million chances – the problem is that the odds now are dead even.

Any professional can be strung up if the wrong information hits the web. I’ve consulted a number of friends and family about how to defend your reputation, and I was reminded of the topic when Lisa Kate was writing about reconciling her personal writing against her professional.

If you are an attorney you’d better have Google Alerts set up for both your name and your firm and you need to investigate every occurrence of your brand. The good news is that it’s fairly simple of you to strike fear into those who are abusing your name and most things should be very simple to clean up if you strike early.

Here’s the sad truth – you cannot blog about your personal life without doing it anonymously. Blogging about your professional life is a great idea. I have no doubt that there will be many teachers that will become leaders in their field because of their blogs, and there will be many law firms that will squash the competition because they have simple blogs that describe legal concepts in simple terms and use their city name in the post (if you Google CLP“Dallas Real Estate Attorney” guess who just beat the crap out of the firm that has a full page ad in the paper or the yellow pages? Oh yeah, and they did that for no cash down.)

Even with an anonymous blog it’s kind of a bummer because you are denied photos. You could try to use pictures that don’t identify you (like my relative that I’m reminding about CLP – career limiting photographs), but the problem is that if your blog starts to gain any steam, you’re going to have the whole world trying to solve the mystery of who you are.

So, the conclusion? If you are in Law and Education and you want to blog about your personal life you only have 2 options. You can go with password protected posts and only let your circle of approved friends have access. Or, if, deep down inside, you are itching to create a blog that’s widely read, maybe you want to consider a different line of work.

Categories
The Marketeer

The Case for Drinking

BombayAs the Sales Kickoff continues I am again reminded of the value of drinking. Social media does an excellent job at connecting people who have similar interests, but ultimately there’s no substitute for face-to-face conversation. The degree and depth of conversation can be accelerated rapidly with some social lubricant.

I also saw this in effect last night at the Blogger Dinner EMC sponsored. The good news is that Len mentioned that this would be a quarterly event so that will be perfect come January when the holiday rush is over and we are trapped in the cold and dark.

The key to drinking though, is to drink, yet never get drunk. Excessive drinking is a career limiting maneuver (or worse – like that guy in your town who has to ride that crappy bicycle to work).

For the best advice in this arena I highly recommend Frank Sinatra and Dean Martin and some of their pointers on how to party without getting in trouble. Many of their points are actually high level ninja tactics, most often centered around misdirection.

If you are not up to these advanced tactics, here are a few simple principles to get you started:

  1. Make sure everyone is drinking more than you are. This often requires buying many rounds, but it keeps you at the advantage. You’d think that this could be dangerous and expensive with sales guys, but that’s not the case at all – I’ve never met a good sales guy who didn’t get exceptionally generous after the first round.
  2. Always hold a half full drink – I’ve been drinking professionally for years and this is still very difficult for me. But the key is to have enough gone so that nobody asks “What’s wrong with your drink” but enough left so you’re not asked for a refill. The point here is not to drink nervously, as you chat, you may be hitting your drink and not really realizing it. The key to get around this is eat or, if you are a slob like me that will spill food on yourself –
  3. Lose your drink – This is a Frank and Dean classic, and is critical if you attain a position of power. People will be glad for the opportunity to buy you a drink, so you’re just making that happen, and still not drinking.
  4. Rescue detail – This is what you train for – nothing will cement your reputation better than getting a VP out of a Mexican Prison, getting the camera with career limiting photographs to dispose of them, or just making sure the team gets home alive.

I’ll be covering more advanced tactics at Podcamp Boston 2 next weekend, please say hello. The first drink is on me.

Categories
SEO and Paid Search

Curing the 302

Well, it seem like the domain name change has propagated in a flash (translation – it looks like everything is working properly). So, what was that all about last week? The short version was to improve my Google Ranking. Read on if you are into Search Engine Optimization (SEO), or we’ll see you at the next post!

I originally created The M Show and set up a domain name, and I rent the services of a server from the good people at WestHost who make sure it stays running for me. When I created Ronin Marketeer I purchased that domain name and pointed it the blog directory on The M Show server. You may have noticed that you get here from RoninMarketeer.com, but all of the article links start with http://www.themshow.com/wordpress

Everything worked, so I was satisfied and went on my way for a couple of months. Then, one day I was informed that I had made Todd And’s Power 150 (now the Ad Age Power 150). It was great to be on the list but I noticed that my Google Page Rank was a 4. I didn’t think that could be true, but it was. The Google Page Rank is a score that every page gets that is the judged importance of your page. The score runs from 1 to 10, and the normal progression I have seen is a new domain will score a 5 and after you get some links and credibility you go up to 6. 7 or more and you are getting to be big time, last time I looked things like Amazon and Wikipedia get 9’s and Google is the 10 (this may have changed, I don’t pay much attention to scores beyond my own).

I spend most of my days doing marketing activities and I am lucky enough to work with some extremely smart people who take care of my hardware and networking needs. As a result, I only play around with servers and their software that runs on them (such as Linux and Apache) for my own projects.

Every time you type in an address or click a link a request is sent from your machine to the server that sends back the page to you. When information comes back there’s a code that’s returned with the info – a 200 means all is good in the kingdom. You probably have seen a 404 – the “Sorry buddy, no page like that here”. When a server is set up you can change that 404 message to something friendly, but many people never get around to that.

300 Error codes are sent when pages are redirected to another page. A 301 is a permanent redirect – “Hey, this page is always over here” and better search engines will remember that and not come back, in order to save bandwith. A 302 is a temporary redirect, and commonly used for spammy activities.

I had set up a URL redirect to send requests from roninmarketeer.com over to the blog. It was my understanding that this type of redirect was more respected than using CNAME (e.g. “respected” as in – would send back a 301). Unfortunately that was bad advice, and when I checked the codes using Rex Swain’s HTTP viewer, I saw I was getting a 302.

The solution? Rather than having users check in at the domain name and then be sent over to the other domain, I added the domain to the original themshow.com account. The good news is that since both domains were at WestHost the transition was painless, if the domain had been with another hosting company the URL could have gone down for a couple of days as the DNS settings propagated throughout the interwebs.

So now I finally have a setup that Google is supposed to like – we’ll see if the page rank responds…

Categories
Direct Mail Email Marketing Lead Generation Productivity Buster

Poisioned by Your Own Dogfood

I don’t know if any other industries use this phrase, but it’s very common in software to talk about “Eating Your Own Dogfood” – in other words: Using the products that you make. You’d think this is basic “support the home team” kind of thing, but it doesn’t always happen, and when the word gets out it is usually a big PR problem.

Now you can get the punchline when I tell you that we use the software development tool that we sell at work, and the server name is Alpo.

This does lead to an interesting situation I’ve only seen twice, and the second time was last week. I get forwarded emails on a regular basis from companies that sell leads and other information, and occasionally from firm that append data.

A data appending service will take your existing lists, and then try and fill in the blanks. This can be very helpful if you have a list of emails and are looking for mailing addresses, or vice versa. There are different methods to do this, ranging from fully automated (we know that HugeCorp uses first initial last name @ hugecorp.com for email, so just do that – and come on people! You can do that with excel yourself, for the love of god!), to completely manual – a team of callers updates and refreshes info.

Be careful of these services to confirm that they don’t use your data to clean up everyone else’s…

So my co-worker David (name changed to protect everyone involved), forwarded me a message from a data appending service.

The email starts “Dear Deborah,”

Categories
Graphic Design Productivity Booster The Marketeer

The Greatest Marketing Post in the History of the Universe

It’s so powerful that you only have to read step 1.

I’ve been fortunate enough (if you want to call it that), to have now spent more that 10 years doing website redesigns. There have been perhaps 7 times during my career where I’ve considering stabbing someone in the throat with my pen to stop the insanity during a meeting, and 5 of those were during website-by-committee meetings.

Seth says those are instant deal breakers – he’s making the world a safer place AND keeping me out of prison. I can’t thank him enough.

Categories
SEO and Paid Search

Warning – Bumpy Road Ahead

I’m going to be pulling a stunt to see if I can improve my Google ranking, if I screw it up I might mess up the domain name for a while. If you are a fan and you notice that the site is down please drop me a line, if I pull off the stunt I’ll explain everything when I’m done.

Stand back as Evel Knievel gets ready to jump the canyon…

Update: Ok, I’ve made some DNS changes so roninmarketeer.com may be down for a good day or two, this blog is actually hosted at themshow.com so everything but the header link should work and I’ll fix that.

And Ron, planning for Snake Canyon prepares me for the worst case scenario!